Frequently asked questions

A three-person editorial desk in London, established in 2026. One reviewer runs the account testing, one editor challenges unevidenced claims, and one compliance reader checks our wording against UK advertising rules before publication. More on the About us page.

We may earn a commission when a reader opens an account with an operator through a link on this website. That commission never depends on whether you deposit or lose money, is agreed by a separate commercial team, and is not known to the reviewer at the time of scoring. Full details are on our Disclosure page.

No. Scores are produced from the published scorecard before any commercial conversation takes place, and negative findings stay in the review. If a brand disputes a factual point, it goes through the same corrections process as any reader — evidence, or the review stands.

No. We are a publisher, not an operator. We do not accept deposits, hold funds, or offer gambling of any kind. All wagering happens on the licensed operator's own website under their terms.

No review is left more than 90 days without a re-check, and the review date is only updated when the checks are actually repeated. Because operators can change terms at any time, always confirm the current details on the operator's own website before depositing.

Search the operator on the Gambling Commission public register and confirm that the exact web address you intend to use is listed against that licence. Both brands we review link directly to their register record: Hippodrome Online — entry 39372 and Luckcity — entry 39335.

A Gambling Commission licence brings enforceable obligations: customer funds must be handled to a stated protection level, safer gambling controls must be offered, advertising must be fair, and you have an independent dispute route through an approved ADR provider. An unlicensed operator owes UK customers none of that.

18. It is a criminal offence for a licensed operator to allow anyone under 18 to gamble, which is why identity and age verification is mandatory before you can deposit or withdraw. This website is intended for adults aged 18 and over only.

Operators must confirm your name, address and date of birth before you gamble. Many checks now run automatically against UK records, so no upload is needed. Where a document is requested it is usually a passport or driving licence plus a recent utility bill or bank statement. Completing it early avoids a delay at withdrawal.

Once your account is verified, a well-run UK brand approves a withdrawal within a few hours and the money reaches a debit card or bank account within one to three working days depending on your bank. We time this cycle ourselves and publish the result in each review rather than repeating the advertised figure.

The most common cause is incomplete verification. Others include withdrawing to a method you have not deposited with, an unmet bonus wagering requirement, or a routine source-of-funds check. Contact the operator's support desk first — they hold your account, and we cannot access it.

Four things before you opt in: the wagering requirement and what it applies to, the maximum amount you can convert to withdrawable cash, the expiry period, and any excluded payment methods. If those four are not visible before opt-in, that alone costs a brand points in our scorecard.

Yes. Every casino product is built with a mathematical house edge, which means the expected long-run result for a customer is a loss. Gambling is entertainment with a real cost, never a source of income. Only stake what you can comfortably afford to lose.

GAMSTOP is the free national self-exclusion scheme. A single registration blocks you from every operator licensed by the Gambling Commission for six months, one year or five years, and it cannot be reversed early. Register at gamstop.co.uk.

Set a deposit limit before your first deposit, turn on reality check reminders, and know where the time-out button is. Every UK-licensed operator must offer all three, and we count how many clicks it takes to reach each one when we score a brand.

The National Gambling Helpline is free and open 24 hours a day on 0808 8020 133. BeGambleAware offers guidance and self-assessment, and Gamblers Anonymous UK runs free peer support meetings across the country. Our Responsible Gambling page lists them all.

Most UK banks let you switch on a gambling block on your debit card in the mobile banking app. Blocking software such as Gamban or BetBlocker can be installed across your phone and computer, and both work alongside a GAMSTOP registration for a much stronger barrier.